Operations and Customer Service fail to deliver when they are not synchronized on pricing. ALTAVI partners share their experience at a global B2B — how CRM significantly reduced billing disputes by correcting one simple communication error.

Make-to-order manufacturers are often conflicted between giving control of customer service to Sales or Operations. Customer Relationship Management (CRM) solves this conflict by delivering a fully transparent process with objective rules, so everyone controls precisely what they need to control.

In B2C, it is widely accepted that the “selling cycle” has become a “buying cycle.” Consumers are more likely to shop online where they control the process. Some would argue that B2B is different; sellers still have control and will always have more control. We take a look at 4 common objections, analyzing their degree of truth and falsehood.

The B2B purchase process has changed. Learn how sellers can retain control of the purchase decision journey.

ALTAVI announces partnership with bpm’online in new CRM implementation offering for the middle market.

Sales trainings can focus too heavily on one methodology when a more flexible approach is necessary. The Challenger Methodology is no exception.

Fortunate or unfortunate, the fact is: Few stakeholders will enjoy learning how to use a CRM. That does not mean CRM is evil, or any more evil than the construction site down the street. But it does transform planning a CRM implementation from a technical quandary into a human-design challenge. Knowing that rollout will face

Widespread adoption is key to a value-generating CRM, and not only for the data reporting. We discuss 3 simple change management principles to guide your implementation efforts.

Steven Jameson received the Atlanta Center for Self-Sufficiency (ACSS) Chairman Award, “…given to an organization that has partnered in a significant way with our agency…someone who has been able to add value to our business.”

Part III of our Revvy CPQ Process Series – Learn how developing a prototype can boost user buy-in.

…we wanted a tool that would “seamlessly integrate with Salesforce.com.”

Finally: a way for companies with extremely complicated, customized products to implement a CPQ system.